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Customer Service

To contact us by email, please send your questions to sales@signsseen.com

To contact us by phone, please call:  866-825-4735.  If we are not able to answer, please leave a message.

Customer Photo and Video Sharing Terms of Use

These Terms of Use govern your conduct associated with the Customer Photo and Video Sharing service offered by SignsSeen.com (the "CPVS Service"). To the extent there is any conflict between SignsSeen.com's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CPVS Service.

By submitting any content to SignsSeen.com, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit, upload, post, transmit or distribute any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, abusive, obscene, profane, indecent, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, passwords, contact information or phone numbers;
  • that contains any computer viruses, spyware, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant SignsSeen.com a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or distribute such content, and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You further agree that SignsSeen.com shall have the unrestricted right to use any ideas or information contained in any content that you submit, or materials or ideas similar to them, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. You further release and waive all claims against SignsSeen.com with respect to any intellectual property or other proprietary rights, rights of publicity and privacy, rights of attribution, or any other liability under the governing law of the United States.

Any content that you submit to SignsSeen.com may or may not be published or used by SignsSeen.com. SignsSeen.com reserves the right to edit, condense or delete any submitted content that is ultimately posted on SignsSeen.com's website if SignsSeen.com deems, in its sole discretion, that such content violates these Terms of Use. SignsSeen.com does not guarantee that you will have any recourse through SignsSeen.com to edit or delete any content you have submitted. SignsSeen.com may also need to provide disclosures with respect to any content submitted and published by SignsSeen.com. SignsSeen.com reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not SignsSeen.com, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of SignsSeen.com, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting a photo or video, you agree that SignsSeen.com may contact you about your photo or video and for other administrative purposes. SignsSeen.com may share your comments [along with identifying information] to our third-party service providers, solely for customer service purposes. By submitting a photo or video, any information you submit may be directed to a third party site administered and hosted by a third party vendor retained by SignsSeen.com provided that, in such event, the third party vendor will have no right to use any such information other than uses necessary to fulfill its services to SignsSeen.com.

SignsSeen.com  DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES ABOUT THE PHOTO OR VIDEO SUBMISSION PROCESS, OR ANY RELATED WEBSITE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE PHOTO AND VIDEO SUBMISSION PROCESS IS MADE AVAILABLE TO YOU "AS IS" AND "AS AVAILABLE" AND SignsSeen.com DOES NOT WARRANT THAT THEY WILL BE FREE OF DEFECTS.

Under no circumstances shall SignsSeen.com and/or its affiliates be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or inability to use, the photo and video submission process, or any related website, whether in an action of contract, tort, strict liability or negligence, or other actions, arising out of or in connection with the use or performance of the photo and video submission process, or any related website, even if SignsSeen.com has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.

You agree to indemnify and hold SignsSeen.com (and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Together Mobile, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

These Terms of Use and their enforcement shall be governed by the laws of the Texas, excluding its conflict of laws provisions. You agree to submit to jurisdiction in Texas and further agree that any cause of action arising under these Terms of Use may be brought in a court in North Richland Hills, Tarrant County, Texas, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use.

I am very fortunate to have a website that sells many signs. And, not only does it sell many signs, but many people buy some of these signs. (They still buy some in December, but December is certainly not "peak" portable sign season.) And, very occasionally, a SignsSeen buyer has to work with customer service to get an issue resolved. These are some of the issues that have come up:

  • Returns: SignsSeen sells signs. And, we sell them at the fairest price we can. If a sign needs to be returned, SignsSeen will work with our supplier directly to resolve OR we will take the item back ourselves OR we will do what is reasonable to be fair to the customer.
  • Certificate of Origin: This requests does not come up often, but customers have requested this from the manufacture. Once the certificate of origin was provided to me, I got it notarized and forwarded on to the customer.
  • Exchanges: SignsSeen wants you to have the correct item. If the wrong item is ordered, the item will go back directly to the manufacturer for exchange OR SignsSeen will exchange it from their inventory.
  • Questions on Orders: If an order is placed that seems incomplete, SignsSeen will contact you by phone or email. (i.e. You order letters for a sign we did not sell you and we want to make sure the letters will work correctly OR if the 060 letter track is ordered with 030 Plastic letters) If the customer does not reply, the order is canceled and the money is refunded back to their credit card or PayPal account.
  • Undeliverable Orders: Just the other day a Swinger Sign was sent to a customer on the west coast. Shortly after the order was shipped, the tracking # was emailed to the customer. Ten days after the sign was sent, the customer contacted me. The sign hadn't arrived. And, the UPS site said that UPS had tried to contact the customer to get a delivery address, but they were unable to do so. The sign had just been sent back the day she called. She wanted me to send her a new sign. And, on this same order, she claimed she had never received the OPEN NEON SIGN that UPS said was already delivered. I could have resent her another Swinger Sign, but I just refunded her ALL of her money and apologized for the inconvenience. I want to sell signs, and I expect those that order signs want them. If I sense this is not the case, I will make the customer whole and continue to sell signs to those who want them.
  • Completing W-9s: SignsSeen does this all the time. Make a requests, and we will try and complete in a timely manner. We can respond in either email or fax.
  • POs: Before sending a PO, please call. When we receive blind POs, we often know nothing about the company issuing the PO. Give us a call and let us know you are sending a PO over. We have done this for churches, schools, and many businesses. We want to help you get the portable sign you need.
  • Money Orders: Go ahead and complete your order on-line, and mark "Purchase Order/Money Order" when you check out. Once the check arrives, we will complete the transaction and order your sign.

Other questions or problems with any past order? Let us know, and we will make every effort to help you get it resolved. Visit SignsSeen.com and call with any sign questions you may have.